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In Deloitte’s latest State of AI in the Enterprise report, 94% of top-performing business leaders...
Artificial intelligence (AI) is positioned to transform all industry sectors in the next five years. According to Deloitte’s State of AI in the Enterprise, the rapid development of AI tools has led 94% of global business leaders to consider AI adoption critical to their success.
Successful AI integration poses numerous advantages, including better resource management, higher efficiency, and improved customer experiences. Therefore, businesses that embrace AI-driven professional services automation can more easily get ahead of their competition. Yet, generative AI also poses new challenges that underscore the need for a human-centric approach to achieve streamlined and scalable professional services.
In this blog, we explore key trends in professional services automation, including its benefits and challenges, to demonstrate how AI will shape the future of business operations management in the next five years.
Customizable Workflows
Until the development of generative AI, AI-assisted tools had fewer high-impact uses for professional services. According to McKinsey, the insight possible using generative AI can add as much as $4.4 trillion to global industries by automating the activities of individual workers.
In addition to task automation, AI can leverage more advanced data analysis techniques to help businesses identify patterns in large datasets and convert them into actionable insights. Using AI-assisted tools for business operations, administrators can free up their workers’ resources by offloading reporting, scheduling, and customer interactions onto AI-powered tools.
Generative AI allows resource managers to automate more tasks than ever before due to its capacity for human-level interactions, text generation, and automated data analysis. With the help of a professional services organization (PSO), managers can customize individual workflows and maintain greater visibility with less administrative labor.
Streamlined Resource Management
Effective resource management allows businesses to meet modern client and employee expectations. AI can empower resource managers by improving key processes, including:
- Staffing: Professional services automation can make it easier to assign tasks to the right worker at the right time by examining available resources and allocating them most effectively.
- Capacity planning: AI tools help resource managers anticipate project demand and adjust their available resources according to actionable insights.
- Team management: AI can enable more efficient talent deployment by analyzing employee skills and experience and instantly cross-referencing them with current project requirements.
AI can potentially revolutionize a business’s resource management workflow, but large-scale deployment often requires a gradual adjustment. Professional services automation vendors help businesses implement AI incrementally, adjusting workflows toward automation while remaining aware of its limitations.
Maintaining Ethical Responsibility
Successfully scaling professional services requires acknowledging and responding to the risks posed by AI deployment. Half of business leaders state that managing their AI-related risks and encouraging executive-level commitment remain key concerns in their AI scaling efforts.
Businesses in any sector must match the technology to their experience and proactively encourage adoption as they scale deployment over time. Clear communication between resource managers, executives, and employees is key, including:
- Clearly defining the benefits of AI protocols
- Training workers on how to use new tools in their workflows
- Including relevant teams on technology-related decisions
As more businesses adopt large-scale AI transformations, the conversation will shift toward the ethical responsibility of AI adoption, including how businesses will protect the data privacy of their employees and clients and how automating professional services will impact jobs.
Moving forward, the key is maintaining a human-centric approach to AI adoption. Professional services automation vendors can help businesses address executive-level resistance, train employees on new tools, and communicate the benefits of workflow optimization tools to help resource managers scale their operations while preserving their employees’ values.
Key Takeaways for Businesses in 2025
Businesses across industries should remember that AI-assisted performance automation is a tool that can enhance human effort by automating labor-intensive tasks, producing more actionable insights, and improving resource planning. However, it cannot “replace” human intuition.
Therefore, the key takeaways for organizations planning their AI transformation using professional services automation tools include:
PSO vendors help businesses deploy AI strategically to help resource managers address resistance in their organizations while encouraging innovation. Request a demo with a PSO solution to learn more about how AI-integrated performance management can help your organization drive efficiency and innovation in 2025 and beyond.
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